Refunds & Return Policy

At All West Softwash, we strive to provide high-quality softwashing and pressure cleaning equipment to support your business. If you are not satisfied with your purchase, we are here to help with our refund and return policy outlined below.

Returns & Refunds

Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused and in its original packaging.
• The return request must be made within 30 days of receiving your order.
• The item must not be a custom-built or special order product.
• Proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used chemicals.
• Custom-built equipment or special-order items.
• Items damaged due to misuse or improper handling.

Return Process

To initiate a return, please follow these steps:

1. Contact Us – Email admin@allwestpressurecleaning.com.au with your order number, product details, and reason for return.
2. Approval – Once approved, we will provide you with a return shipping address.
3. Shipping the Item – The customer is responsible for return shipping costs unless the return is due to a fault or error on our part.
4. Inspection & Refund – Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method.

Exchanges

If you receive a faulty or incorrect item, we will replace it at no additional cost. Please notify us within 7 days of receiving your order so we can arrange a replacement.

Shipping Policy

Shipping Costs & Calculation

We use Starshipit to calculate shipping costs based on the weight and dimensions of your order. The shipping cost is automatically calculated at checkout.

Shipping Carriers

We partner with reliable shipping providers, including but not limited to:

• Australia Post
• Sendle
• CTI Regional
• Aramex

We select the best shipping option based on your location, order size, and delivery timeframe.

Processing & Delivery Times

• Orders are typically processed within 1-2 business days.
• Shipping times vary depending on the courier and your location. You will receive tracking details once your order has been dispatched.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately with photos and order details. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns, refunds, or shipping, please reach out to us:
📧 Email: admin@allwestpressurecleaning.com.au
📞 Phone: 0499 755 001